Based in Germany, the client digitizes and accelerates manual processes for vehicle claims management. Standardizing findings from over 50 million processes and databases they perform research and development to offer solutions that revolutionizes process claims. With main research areas in AI, Deep Learning, Automatic Image Recognition and Telematics, they serve insurance and leasing companies, car dealers, and manufacturers in the automotive domain. They are represented on four continents and process more than 9 million reports, cost estimates, invoices, and maintenance documents each year.
The client had thousands of claims insurance related documents containing numbers and finance figures that required data entry. They needed data insurance and Automotive Parts pulled up, extracted, and entered into their CRM system. This called for a reliable outsourcing partner who could perform manage data entry on a long-term basis for over 1,000,000 claims..
The DEO team faced several pressing challenges while working on this high-volume data entry project for the automotive insurance domain:
DEO developed a custom step-by-step approach to this process from initial client consultation through the workflow pipeline all the way to delivery:
As there were missing fields, DEO customized new fields in the CRM system to facilitate a better outcome and a more organized database for the client.
DEO was able to successfully execute this extremely high-volume data entry for insurance claims project with the following key takeaways:
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