Based in the US, the client is a retired pilot with many years of experience and millions of hours clocked in the air. A Long career serving at various private and commercial airlines has earned a name in the highest point of our society so to speak.
Through traveling around the world, the client has built an in-depth knowledge in the industry of flying including all of the trials and tribulations that come with it.
Data Entry Outsourced was approached with an interesting project that required extraction of information from flight log books and data entry of that information into a database with a structured approach. The client required a team of data entry specialists to go through the handwritten flight log books for many years and do the data entry. The objective was to allow other pilots to access years of knowledge and learning with the simple click of a button.
While working on this project, the main challenges we faced were the quality of the notes as they were hand-written and the level of accuracy the client needed. We struggled to read a lot of what had been written and in dealing with 400 records, day progress was slow at times. Couple this with the data input rules that apply to Excel (Capitals/ decimals/formatting /special characters transcription). This led to a lot of the work has to be put in manually. The client also made special requests which were to take priority, and this somewhat changed our normal course of action.
However, after completing a few of the logs, we became more acquainted with the various handwritings and were able to decipher most of them at a much quicker pace. This led our team to complete the task within the agreed timeline.
The team approached this task in an ordered and logical fashion. We completed a trial test of 20 rows of data in one business day and then moved on to the rest of the work once the client was confident in our ability. Below were the steps are taken:
The client appreciated the outcome of the project. The work was completed according to the provided specifications; we saved the client time and money. In doing so, we had another satisfied client who promptly requested more projects to be handled by us. The final digitized logs were easy to access and contained the core of a lifetime of experience. In the end, many people have and will benefit from this endeavor, and we are confident that the client will continue to work with us in the future.
